CAARTN

Refund policy

Please read through our Return and Refunds policy and you are hereby agreeing to the set terms and conditions when you make a purchase through our selling channels.

For exchanges, please scroll down to read more on it.

All approved refunds for website orders are issued as store credit only. We do not offer cash refunds under any circumstances.

Strictly no refunds once goods are sold except:

1.0 Damages and wrong items delivered

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. If there are any product defects or missing items in your order, please inform us within the first 7 days upon delivery of your order.

Any disputes (e.g. refunds, broken items) made after the first 7 days will be evaluated on a case-by-case basis and the management reserves the rights to the outcome of the dispute. Any approved outcome, including disputes evaluated after the first 7 days, will also be issued as store credit only.

All refunds, regardless of reason, are issued as store credit only and will be credited into your member account within 7 working days. No cash refunds will be provided.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To start a exchange, you can WhatsApp us at 87712271. If your exchange is accepted, you will need to head down to our office to do the exchange.

Refunds for exchange
If there are any discrepancies in the exchange amount, we will require you to top up for it if necessary. If the item you are exchanging is cheaper than the original item you purchased, the price difference will be refunded as store credit only. No cash refunds apply. Store credits will be credited within 1–3 working days and you will be notified via email.

You can always contact us if you have any questions regarding our policy at 8771 2271 (WhatsApp) or hello@caartn.com (email).