Delivery & Returns

Standard Delivery (2-4 working days)

We offer local shipping via 3rd party delivery partners. All orders will be processed for courier pick-up once payment has been made and verified. Please check the cut-off time to ensure your parcel can reach you on time.

The delivery and scheduling of your orders will be determined by us and we will use whichever courier service we deem fast to deliver to you on time. We do not provide specific delivery time slots due to the delivery routing, as well as the delivery load. All deliveries will be tracked, and you will be notified of your order’s tracking number. The tracking number and link will be sent to your email as indicated by you.

- Orders placed on weekdays, before 10am (excludes PH), will be processed on the same day.
- Orders placed after 10am (including Weekend and PH) will be processed the following working day.

Delivery charges will depend on your order's weight and dimension and will be shown at checkout.

• 0.01kg to 5kg: $5.00

• 5.01kg to 10kg: $6.50

• 10.1kg to 15kg: $8.00

• 15.01kg to 20kg: $10.00

• 20.1kg and above: $14.99

Please take note:

• The above mentioned timings are only for us to handover the parcels to our delivery partner, delivery timings are as listed next to the option you are selecting.

• Slower deliveries are expected for selected sale days (e.g. 1.1, 2.2, 3.3, 4.4, 5.5, 10.10, 11.11, 12.12) and peak seasons.

• Do contact us to check if your items can be delivered to you if you need them urgently.

FREE SHIPPING (Min. $150.00 and above)

We provide free shipping for a minimum spend of $150.00 (excluding shipping charges) and above. Join our CAARTN Rewards Program to redeem Free Shipping vouchers via the Reward Centre.

If you still need your items urgently, you would have to opt for Express Delivery or Same Day Delivery which will incur extra delivery charges. (Please refer to the delivery charges below)

Final shipping charges are handled by our website and delivery charges will reflect accordingly to weight of the items purchased at check out, all delivery charges will be shown before you make payment for your order. 

Express Delivery (48 working hours)

- Orders placed on weekdays, before 10am (excludes PH), receive the next working day (10am to 6pm).
- Orders placed after 10am (including Weekend and PH) will be processed the following working day.

We do not deliver on weekends, any wrong orders placed for weekend express delivery will be refunded as store credits.

Please contact us via WhatsApp (+65 8771 2271) if you are unsure of when your order will be delivered as we use SF Express to deliver your order. If you require us to deliver via Lalamove or immediately, extra charges might apply. 

Delivery charges will depend on your order's weight and dimension and will be shown at checkout.

• 0.01kg to 5kg: $15.00

• 5.01kg to 10kg: $17.50

• 10.1kg to 15kg: $20.00

• 15.01kg to 20kg: $23.00

• 20.1kg to 30kg: $25.00

• 30.1kg and above: $30.00

Same Day Delivery (Up to 6 working hours)

- Orders placed on weekdays after 2pm, will be delivered the following working day.
- Orders placed on Friday after 2pm to Monday before 2pm, will delivered on Monday.

Delivery will be done within 6 hours after order is paid. Please contact us via WhatsApp if you require it to be delivered urgently after placing your order. No deliveries on weekends and Public Holidays.

SELF-COLLECTION

Self collection is strictly appointment based only, collection timing is on weekdays between 11am to 4:30pm. 

Orders for weekend 24/7 locker self-collection must be made before every Friday, 12pm.

If you are unable to collect your items during office hours, there is a locker that is accessible 24/7 and a pin will be given on the day of collection. If you have placed your order on the weekend, the earliest self collection timing is on Monday, 11am. 

Please indicate the time-slot and date that you would like to collect your items or contact us directly via WhatsApp if you like to collect your orders on the same day. 

Our address:

39 Woodlands Close, Mega@Woodlands, #07-18, (S)737856.

INTERNATIONAL DELIVERY

We are currently only delivering in Singapore but we do want to eventually open up the option to deliver internationally!

DISCLAIMER

Our dispatch/delivery cut-off times are clearly stated as above, CAARTN Singapore will not be liable for any late deliveries once parcels have been handed over to our delivery partners.

RETURN & REFUND POLICY

Please read through our Return and Refunds policy and you are hereby agreeing to the set terms and conditions when you make a purchase through our selling channels.

For exchanges, please scroll down to read more on it.

All approved refunds for website orders are issued as store credit only. We do not offer cash refunds under any circumstances.

Strictly no refunds once goods are sold except:

1.0 Damages and wrong items delivered
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. If there are any product defects or missing items in your order, please inform us within the first 7 days upon delivery of your order.

Any disputes (e.g. refunds, broken items) made after the first 7 days will be evaluated on a case-by-case basis and the management reserves the rights to the outcome of the dispute. Any approved outcome, including disputes evaluated after the first 7 days, will also be issued as store credit only.

All refunds, regardless of reason, are issued as store credit only and will be credited into your member account within 7 working days. No cash refunds will be provided.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To start a exchange, you can WhatsApp us at 87712271. If your exchange is accepted, you will need to head down to our office to do the exchange. 

Refunds for exchange
If there are any discrepancies in the exchange amount, we will require you to top up for it if necessary. If the item you are exchanging is cheaper than the original item you purchased, the price difference will be refunded as store credit only. No cash refunds apply. Store credits will be credited within 1–3 working days and you will be notified via email.

You can always contact us if you have any questions regarding our policy at 8771 2271 (WhatsApp) or hello@caartn.com (email).